The cross-point™ Collection
OUR PRIVACY POLICY
We keep your name, address, telephone number and email address so that we can process your order and provide personal customer service. We do not sell, trade or share our customer mailing list, and no one else has access to this information.
Ordering from our online store does not automatically add your name to our blog or Newsletter mailing list. You may subscribe separately to the Cross-Point™ Newsletter on our NEWS page or follow the Cross-Point blog to receive new posts by email.
If you do not want us to keep your name, address, telephone number or email address in our records after your order has been shipped, please email cross-point@cross-point.com to let us know.
SECURE PAYMENT PROCESSING
Stock cross-point™ needlepoint kits may be ordered through our website using the Add to Cart button and are processed securely through PayPal. For custom orders or payment by check, please contact us and we will be happy to arrange payment.
OUR RETURN POLICY
We have had only three returns in more than 30 years, which we believe speaks well for the quality of our kits and the satisfaction of our stitchers. Because the complete contents of each kit can be seen through the clear vinyl packaging, ONLY UNOPENED KITS MAY BE RETURNED. Please contact us for authorization before making a return. Custom orders cannot be cancelled or returned once approved.
KIT CONTENTS
Cross-point™ needlepoint kits contain everything needed for stitching the chosen pattern. Kits do NOT include backing fabric, trim, zipper or pillow insert. Complete kit contents are listed on our About cross-point™page.
DELIVERY
Most in-stock kits are shipped within three business days of receipt of your order via U.S. Postal Service Ground Advantage. Shipping charges are added through our PayPal shopping cart. If an item is temporarily unavailable or there will be a significant delay, we will contact you. Custom orders require additional time, and an estimated delivery time will be provided when your order is placed.
Custom orders, rug kits, international orders and expedited shipping are charged according to actual shipping costs. If you require expedited shipping or another shipping method, please contact us. International customers are responsible for any applicable customs duties, taxes or import fees.
CUSTOMER SERVICE
Questions are always welcome. For information about an order, custom colors, custom designs, upholstery or rugs, please call 828-628-2743 or email cross-point@cross-point.com. If we are unavailable, please leave your name, telephone number and the best time to return your call.
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